Privacy Policy
Privacy Policy
Effective Date: May 19, 2025
This Privacy Policy explains how OQuinn Success Group LLC (d/b/a “RealRapidReviews.com,” “Real Rapid Reviews,” “we,” “our,” or “us”) collects, uses, discloses, and safeguards personal information when you:
- Visit or use the website RealRapidReviews.com (the “Site”);
- Purchase or use any of our review-generation, response, or social-repurposing services (the “Services”); or
- Otherwise interact with us (e.g., via email, SMS, phone, social media, or other channels).
By accessing the Site or using the Services, you agree to the practices described below. If you do not agree, please do not use the Site or Services.
1. Information We Collect
A. Account & Billing Data
- Name
- Business name
- Postal address
- Email address
- Telephone number
- Payment-card details
B. Client Customer Data
- Your customers’ names, email addresses, and phone numbers
- Review text, star ratings, and review images
- Social media handles (if applicable)
- Data uploaded manually or collected via integration
C. Communications Data
- Email and SMS message content
- Support ticket history
- Phone call recordings
D. Technical & Usage Data
- IP addresses and device IDs
- Browser and device types
- Referring URLs and pages viewed
- Cookie and pixel data (e.g., Google Analytics, Meta Pixel, LinkedIn Insight Tag)We do not knowingly collect personal information from children under 13.
2. How We Use Personal Information
- Provide, operate, and improve our Services
- Process payments and manage subscriptions
- Communicate with you (e.g., support, service updates, promotional content)
- Monitor, secure, and troubleshoot the Site and integrations
- Comply with legal obligations, enforce our agreements, and resolve disputesFor individuals in the EEA/UK, our lawful bases under the GDPR include: contractual necessity, legitimate interests, consent (for marketing), and legal obligations.
3. Cookies and Similar Technologies
We use cookies and similar technologies for essential operations, analytics (Google Analytics, etc.), and advertising (Meta Pixel, LinkedIn Insight Tag). EU/UK visitors will see a cookie consent banner where required. You may opt out or disable cookies via your browser or through Google and Meta’s tools.
4. How We Disclose Information
We never sell or rent personal information to third parties for their own marketing purposes. We disclose personal information only as necessary to:
- Infrastructure & Hosting: AWS, Google Cloud, GoHighLevel
- Email / SMS & Marketing Providers: SendGrid, Mailgun, TextGrid/Twilio, AWeber, Leadconnector, Zapier, Make
- Payment Processor: Stripe
- Analytics & Advertising: Google Analytics, Meta/Facebook, LinkedIn
- Affiliated Entities: Parent, subsidiaries, and affiliates consistent with this policy
- Professional Advisors & Legal Authorities: Legal counsel, accountants, law enforcement, regulators
Each third-party provider is permitted to process personal data only to perform services for us and must protect it under applicable laws.
Use of Client Customer Data
When you upload or sync customer data to use our Services, we act as your service provider. This means:
- We process your customer data solely to send review requests and related messages on your behalf.
- We never sell, rent, or use your customers’ personal data for our own marketing.
- We do not contact your customers unless it is directly related to the Services you requested.
5. International Data Transfers
We and many of our service providers process personal data in the United States and other countries. For data from the EEA/UK, we rely on Standard Contractual Clauses (SCCs) and other approved safeguards.
6. Data Retention
We retain personal information only as long as necessary to provide services, fulfill obligations, maintain backups, and resolve disputes. Client and customer data is generally retained for the duration of your account plus up to 12 months, unless deleted earlier upon request.
7. Security Measures
We use industry-standard safeguards including HTTPS/TLS encryption, AES-256 encryption at rest, role-based access with multi-factor authentication, network firewalls, vulnerability scanning, penetration testing, encrypted backups, and incident-response procedures. No online system is 100% secure, but we strive to exceed industry standards.
8. Your Rights and Choices
Marketing Opt-Out: You may unsubscribe from marketing emails anytime using the link in our messages.
EU/UK Residents: Under the GDPR, you may request access, correction, deletion, portability, and more. Contact us to exercise your rights.
California Residents: Under the CCPA/CPRA, you may request disclosure, deletion, opt-out of behavioral data sharing, and non-discrimination.
SMS Opt-Out: Reply STOP to any SMS to unsubscribe. Reply HELP for support or email [email protected]. We do not share or sell your mobile number for marketing purposes.
9. Children’s Privacy
Our Site and Services are not directed to children under 13. We do not knowingly collect personal data from children. Contact us to request deletion if needed.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We’ll notify you via email or our website. See the Effective Date at the top for the latest version.
11. Contact Us
Privacy Officer
– Jackie O’QuinnOQuinn Success Group LLC (d/b/a RealRapidReviews.com)8014 Cumming Hwy, Suite 403-279Canton, GA 30115, USA
Email: [email protected]
Thank you for trusting RealRapidReviews.com.
We are committed to protecting your privacy and helping your business grow through authentic customer reviews — never at the expense of your customer relationships. We do not market to, sell to, or rent data from your customers. Your trust is our highest priority.
